The items provided on are new and guaranteed to be free from defects. If it happens that an item is wrong or does not correspond to what had been ordered, ELIKYA Inc. undertakes to exchange it or to refund it, including the shipping costs, within 7 days following the date. delivery, provided that it is accompanied by the delivery note or a copy of the invoice ELIKYA Inc.

If, for any other reason, a customer wishes to return a product purchased on, they may choose between an exchange, a credit note or a refund. The exchange must survive within 7 days from the delivered date. However, in the event that the product does not present any defect, the return will be subject to an administration charge of 10% and the shipping costs will not be refundable. If the customer received free of charge from the delivery offer, the administration charge up to 20% of the sale price of the returned item.


Returns under the motive "spoliation" - These are packages that have not been delivered to the recipient due to theft: empty, torn, open package, traces of shocks ...
If the package is damaged, torn, empty ..., you must absolutely refuse the package and contact our services to inform us. In particular, you must ask the postman for a declaration of theft at the time of refusal. In the event that the package is found and sent to our services, and after acceptance of your package, depending on the nature of the product, available stocks and according to your wishes, we suggest that you reship the product initially ordered or a product. exchange with equivalent characteristics, at our expense.


Conditions for exercising the right of withdrawal - Returns will not be accepted for all blister packaged products and products requesting return after the deadline. Products removed from stock or on sale will not be taken back or exchanged; except in the case of hidden defects.